What Happens If I Destroy Or Lose My Debit Card
If your EDD debit card is lost or stolen, call Bank of America at 1-866-692-9374 .
When prompted by the auto attendant, choose Lost or Stolen from the automated menu.
You do not need to have your old card number or speak to a representative.
Your old card will be canceled and a replacement card will be mailed to you.
The replacement card will be delivered in 7 to 10 business days from the date you order it.
Furthermore, once you order a replacement card, avoid requesting a second one.
That is because if you place an order for a second card, it will cancel the first card.
This may cause a delay in receiving your payments.
How Can I Get My Debit Card Replaced
If your card is lost, stolen, or damaged, it can be replaced at no cost to you.
If your card has been lost or stolen, you must contact Bank of America at 1-866-692-9374 .
If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.
If your card has expired, and you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service.
Note: If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.
You Have Options For How To Receive Your Unemployment Benefits
Millions of workers have filed for unemployment insurance benefits as a result of the coronavirus pandemic. If youve lost your job or a portion of your income, you can apply for benefits through your state unemployment program, and if you qualify, you have options for how you can receive this money.
In most states, you can receive your money either on a state-issued prepaid debit card or by having it directly deposited into your own bank or credit union account or onto an existing prepaid card. In some states, receiving paper checks is also an option. While the majority of workers who are eligible for unemployment benefits have already filed as a result of COVID-19, many states will allow you to make changes to the way you receive your benefits.
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Reliacard Unemployment Debit Card Faqs
When will I receive my ReliaCard?
Once your state unemployment agency approves your claim, they will contact us and well mail your card within two business days. You should receive it within 10 business days.
You can;check the;status of your card;any time by visiting our;card status tracker.;Its;available for all of our;unemployment;programs except for Arkansas;unemployment. For information on unemployment claim processing or other government benefit payments, check with your state unemployment agency.
How do I activate my ReliaCard?
You can activate your card on the ReliaCard website or the mobile app.
To activate your card via the ReliaCard website, choose Activate Card.
To activate via the mobile app, visit the App Store or to download the mobile app. Then choose Setup Online Access/Activate New Card.
Will my funds be available when I receive my card?
In some cases, you may receive your ReliaCard before the funds are loaded to the card. Your card will be funded two to three business days after your state unemployment agency has approved your claim. You can monitor the status of your claim and payments by checking your states website.
Enroll in Alerts to be notified via text or email when a deposit has been received. Find more information in the;How can I keep track of the availability of funds and other activity on my account question.
How do I access my funds from my ReliaCard unemployment debit card and get cash?
There are several ways.
Why is my account blocked?
What If I Haven’t Received My Unemployment Card
If your card does not arrive within the expected timeline, get in touch with unemployment to explain your situation. Some states may provide a separate customer service number for handling debit card issues. You may also want to check to make sure that your claim was approved.
As a security measure, debit cards are often mailed in plain white envelopes. The envelope may also be printed with an out-of-state return address. To avoid inadvertently throwing away your debit card, be sure to open all your mail while you are waiting for the card to arrive.
Direct Deposit To Your Own Bank Account Or Prepaid Card
Similar to how you may have used direct deposit to receive your paycheck, you can have your money automatically sent to your checking or savings account or a prepaid card that you already own.
What you need to know
- Benefits go directly to your own bank or credit union account or prepaid card
- Access your benefits same as you already do with other money in that account
- Benefits are sent to your account for free
What to watch out for
- Look closely for this option when filling out unemployment forms
- People without their own bank account or prepaid card must open one to take advantage of this option
With direct deposit, you receive your money quickly and safely, and you can manage your unemployment benefits just like any other funds in your account. It also eliminates the risk of paper checks getting lost or stolen, as well as the need to physically deposit or cash it at a bank or credit union.
If you prefer to use a prepaid card, direct deposit is generally an option, but youll want to check first with your card provider to find out if your card is eligible to receive direct deposit. If you dont already have a bank or credit union account or prepaid card, youd need to open a new account first, which many financial institutions are allowing you to do online.
No matter what state you live in, the following information is typically whats required for signing up:
How Money Gets Loaded Onto Your Debit Card
Q: How will I know when funds are loaded to my card?You may self-enroll in optional text or email alerts to inform you when funds are added to your account and when you have a low or negative balance. To enroll in the alerts, login to your account on the;Key2Benefits.com website.
Q: Can I load money onto my card?No. Only the Employment Security Department can add funds to your debit card.
Q: Who should I contact if I have questions about the amount loaded on my card?If you question the amount loaded on to your card, you should call the ESD claims center at;800-318-6022; . KeyBank cant answer questions about how much you should have received in benefits.
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What If I Lose My Unemployment Debit Card
You can request a replacement card if your card is lost or stolen. To do so, youll likely need to contact customer service for the debit card, not your unemployment agency.;
For example, Texas residents will need to call the US Bank Reliacard customer service. California residents will need to call the Bank of America EDD Debit card customer service.;
If you lose your card or its stolen, call for a replacement card immediately your remaining balance will be transferred to a new card. But keep track of these cards. Many states offer the first replacement card each year for free but will charge for subsequent replacement cards.;
When Will I Receive My Unemployment Benefit Funds
It takes at least three weeks to process a claim for unemployment benefits in California and issue payment to most eligible workers.
If you choose to receive payments via the EDD Bank of America Debit Card, Bank of America will mail you a card once benefit payments are available.
If you received Unemployment Insurance, Disability Insurance, or Paid Family Leave benefits on an EDD Debit Card in the last three years, know this:
You will receive your new Unemployment benefit payments on that card.
However, if your card has expired, a new card will automatically be sent to you once funds are available.
Also, If you were issued a card before 2015, you must get a new card. Heres how:
First, you can visit Replace my Card to get a new card.
Furthermore, you can contact Bank of America at 1-866-692-9374 to request a new one.
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Options For Receiving Unemployment Compensation
When you;file for unemployment, you will be advised of the different options available for receiving benefits. Most states no longer issue paper checks because it is far less expensive to;process benefits electronically.
In the states that have gone electronic, options for receiving unemployment benefits include having;a direct deposit transferred straight to your bank account or having;your benefits added to a bank debit card. For example, in Connecticut, claimants have two options for payment: direct deposit or a debit card.
Getting Your Unemployment Benefits On The Reliacard
Many states offer the choice of receiving unemployment benefits on the U.S. BankReliaCard.1;The COVID-19 pandemic has caused a surge in unemployment claims and a sharp increase in requests for this card.
To help you find information about using the ReliaCard for unemployment benefits, weve pulled together this FAQ list. For more general questions,;visit our general ReliaCard FAQ page.;
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How To Check The Status Of My Unemployment Debit Card
After you are approved for unemployment benefits, your state may offer you the option of receiving your benefits on a debit card. This card will typically be mailed to you soon after your benefits are approved, and it will be up to you to monitor any activity on it, including the receipt of your benefits.
How An Unemployment Debit Card Works
Have you applied for unemployment benefits or received a card? This guide will help you understand all the details on how unemployment debit cards work.;
Erica GellermanJuly 19, 2020
Gone are the days of waiting to receive an unemployment check in the mail.;
Unemployment departments now use cheaper and more efficient methods of getting benefit payments to you. One of these methods is with an unemployment debit card.;
If youve justapplied for unemployment benefitsor received a card, this guide has all the details on how unemployment debit cards work.;
In This Article
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Receiving And Activating Your Card
When will I receive my debit card?
If you are eligible for unemployment benefits, you should receive your debit card by mail within 7-10 business days after your claim is approved.
The card is issued directly from the Bank that is contracted with your states Unemployment Benefits agency.
See the debit card list above for the specific bank for your state.
Will the post office forward my debit card if I move and leave a forwarding address?
No. The card will be returned to the issuing bank.
If you have moved and changed have a new address, you must first contact your states unemployment agency to change your address on file.
You may also need to contact the bank responsible for issuing your states debit card to change your address with them so that they can mail a new card to your new address.
How long does my Unemployment debit card remain valid?
This varies by state, but generally, they remain valid for three years .
You should plan to keep your card until the expiration date of the card has passed dont throw it away!
Thats because if you apply for unemployment benefits in the future and you still have an unexpired card on record, your benefits will be paid on your existing card.
How Do Unemployment Debit Cards Work
When you sign up for unemployment benefits, you usually can decide how to receive your payments. One payment method is via direct debit payments made to your bank account. Another is via debit cards.;
If you choose to be paid with a debit card , the card will be mailed to you. Once you receive it, youll need to activate it and set up your PIN to use the card.;
Once your card is set up, you can use it just like other debit cards. For example, you can make purchases, withdraw cash, pay bills, and more. But, once all of the money on the card has been spent, you cant use it again until you receive another unemployment payment deposited onto your card.;
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Protect Your Card Information
U.S Bank will not ask for sensitive account information such as your PIN, password, or account number via e-mail, phone, or text message. Beware of e-mail scams that try to steal your personal banking information by claiming there are problems with your unemployment payment, with your debit card, or with your account.
If you receive a phone call, e-mail or text asking for any such information, forward the note to and then delete the message. If you believe you may have accidentally shared your information, or if you have questions about your debit card, call U.S. Bank ReliaCard customer service at 800-657-6343.
For more information regarding schemes that target debit card users, or to learn how to recognize common scams and what you can do to avoid them, visit:
Learn About The Dua Debit Mastercard
The DUA Debit MasterCard® is a safe and secure method of receiving your Unemployment Insurance benefits. You will receive benefits via the debit card unless you sign up for direct deposit to a checking or savings account. Keep in mind your first benefit payment will always be a paper check. For security purposes, your debit card will be mailed to the address you have on file in an unmarked envelope.
MasterCard is a registered trade mark of MasterCard International Incorporated. These prepaid debit cards are issued by Bank of America, North America, pursuant to a license from MasterCard International Incorporated.
Please read carefully the following message regarding fees and other important disclosures. The Bank of America Debit Card has no monthly fees, per purchase fees, ATM in network fees, account balance inquiry fees, or charges to call customer service.; Debit Cards are subject to an 85 cent per transaction fee for out of network ATM transactions, a $10 overnight card replacement fee, and international transactions have a 3% fee of the US transaction amount.; The Massachusetts DUA Debit MasterCard is issued by Bank of America.; There is no fee to purchase or activate this card.;
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What You Can Do With Your Dua Debit Mastercard
With the DUA debit card, you can:
- Get quicker access to your benefits
- Avoid overdraft fees
- Pay for items everywhere that MasterCard® debit cards are accepted at no charge, including:
- In stores
How Do I Get A Weekly Unemployment Insurance Payment
After your first benefit payment, you must tell the EDD that youre still unemployed and eligible to keep receiving benefits.
You must do this every two weeks.
As you collect benefits, you will receive notifications in your UI Online account telling you when to take action.
If you certify early or late, your payment could be delayed or denied.
The EDD recommends that you certify for benefits with the UI Online portal because it is a fast, convenient, and secure way to certify.
Furthermore, you can also certify by phone using EDD Tele-CertSM at 1-866-333-4606.
However, if you are receiving Pandemic Unemployment Assistance or Federal-State Extended Duration benefits, know this:
You cannot use EDD Tele-Cert to certify. You must certify using UI Online or by mail.
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Do You Offer Other Payment Options For Me To Receive Unemployment Benefits
You have the option to receive your California unemployment benefit payments in the form of a paper check.
In order to receive benefit payments via the check option, you MUST contact the EDD at 1-800-300-5616.
Representatives are available from 8 a.m. to 12 noon , Monday through Friday, except on state holidays.
Please be aware that benefit payments made by check may be delayed due to additional processing and mailing time.
How To Sign Up For A Debit Card
- You can sign up for a debit card at the time you apply for unemployment benefits or after youve applied.
- To sign up online, sign into;eServices. Click Settings in the upper right. Then choose Update payment information under I want to;and follow the instructions.
- NOTE:;Your KeyBank prepaid debit card remains valid for three years . Don’t throw it away! Keep your card until the expiration date of the card has passed in case you open another unemployment claim within the 3-year window.
- You can also call the ESD claims center at;800-318-6022; and speak to a claims agent.
California Edd Unemployment Debit Card Replacement
If your debit card is lost or stolen, the Bank of America Zero Liability Policy protects you against fraudulent transactions .
Contact the Debit Card Customer Service Center at 1-866-692-9374 to report your card lost or stolen and to request a replacement card.
If the card has been used, the bank will issue the replacement card in the amount of the remaining balance.
If the post office is unable to deliver a Debit Card, it will be returned to the bank.
Contact the Debit Card Customer Service Center at 1-866-692-9374 for help on how to update your address to have a new card mailed to you.