Former Contracted Deo Employee Shares Tips For Locked Accounts Stalled Money
SOUTHWEST FLORIDA When it comes to unemployment payments, Kasim Perez, tells FOX 4 everything was going smoothly until March of this year.
âMy account got compromised so it asked me to verify me. So I did the ID.Me,â he said.
Once he was verified this first time, he says his account was unlocked. But then his payment for that week didnât come.
âSo I went into the deposit area and it shows that it was a different bank account with a different routing number,â he said.
Perez says he has no clue how or why that happened and he says neither did the Florida Department of Economic Opportunity.
He says after this, his account was locked again, then it was opened briefly for one payment in April 202 and then it was locked again.
âIâve called and called 100 times. Iâve done the id verify me at least 30 times,â he said.
And itâs not just the DEO heâs calling.
Perez says heâs also tried the Mayor, State congressman, and Governor Ron DeSantis. He added that he even messaged President Biden for help.
âIf I didnât have a girlfriend that was working and other little sources of income, I get SSI for my kids, thatâs the only thing that helps get us through. Other than that, weâd be homeless,â he said.
Heâs looking for jobs, but in the meantime, he says he needs this money to stay afloat.
And tonight he, like many others in our state, has this message for the DEO.
âTake care of the problem,â he said.
Force Reset Used On 58000 Accounts Targeted By Cyberthieves
Thousands of Florida unemployment accounts were locked without warning this week in a move to counter a potential data breach that targeted nearly 58,000 Department of Economic Opportunity Connect accounts.
The words YOUR ACCOUNT HAS REACHED THE MAXIMUM NUMBER OF FAILED LOGIN ATTEMPTS AND HAS BEEN TEMPORARILY LOCKED greeted thousands of men and women who attempted to request weekly benefits from the DEO on Aug. 4.
Kim Renshaw, a married mother of two from Mount Dora, said she immediately thought of the DEO report that confirmed cyber thieves had targeted thousands of accounts between April and July of this year.
If I cant access that money how am I supposed to take care of my family, Renshaw said Monday. I believe hackers are trying to get what money they can.
The DEO strategy was designed to counter thieves trying to hijack the system, according to Emilie Oglesby, the departments Director of Communications.
In an abundance of caution, the Department completed a force reset for PIN numbers for the individuals who were impacted by the data breach, Oglesby said. These claimants will be prompted to reset their PIN when they try to log-in to CONNECT. Oglesby said claimants have the option to receive an email or answer the 3 security questions they set up when they first created their CONNECT account.
Both Renshaw and Neal said they never received a DEO message that their accounts were on the potential hacker hit list.
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Why Is Your Unemployment Account Locked Due To Security Reasons
Hi, my husbands unemployment account is saying the same thing!Have you been able to resolve your issue? We havenât been able toget anywhere on this problem as of yet! I logged on to help himfile his claim as we do every Sunday and it wouldnât it stated theaccount has been locked due to security reasons and we contactedthe number provided on the webpage and they transferred the call 2times and said they would look into and as soon as it is resolvedthey would call back later that day. This was early morning that ecalled in. When i returned home we called a second time around 3:30pm and were told they would get to it not call in again and thatwhen they have it done they would call us well needless to say nocal yesterday or today so far. This has been locked for almost 4days and they still havenât called in. The people whom work for theunemployment office donât give a Sh** and really do not care aboutresolving any issues. We have been told different things each timeand still no call backs with them resolving the issue! Hope yoursgoes faster. What a bunch of crap this is i swear!
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Can I Change My Username Password Email Address Or Phone Number
Log in to your MILogin for Citizens account at . Passwords can be changed by selecting the Change Password tab. Email addresses and phone numbers can be changed by selecting the Update Profile Tab. Usernames cannot be updated at this time.
Department of Labor and Economic Opportunity provides the connections, expertise and innovative solutions to drive continued business growth, build vibrant communities, create affordable housing, generate tourism and attract and retain key talent to fill Michigans vast pipeline of opportunities.
I Belong To A Union That Finds Me Work So How Do I Answer The Availability Question On My Weekly Claim Voucher
- You must still be able and available for full-time work even though you are not required to look for work. This means that, if you answer NO, you are saying you are NOT Physically and Mentally able and available for full-time work – even with your Union.
- If we have your current dues information on file, you do not have to look for work. However, if you answer YES that you are looking for work, you are required to list your job contacts. If you say you are looking for work but you do not list your job contacts, this will create a delay on your benefits.
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Locked Out: Unemployed Floridians Losing Benefits Over Id Verification
If youre on unemployment and have been locked out of your account, youre not alone.
The Florida Department of Economic Opportunity says when claimants verify their identity through ID.ME , the departments fraud prevention system has been re-locking their claims.
The DEO says the system should be automatically unlocking claims now, but that it can take 24 to 48 hours to do so.
When Jerry Cutaias friends wife died of COVID-19 last year, he knew he had to do something. He packed up and moved to Florida to help his friend care for his daughter, and he got a job. But that job came to an end as Cutaias high-risk condition meant he had to stay home and go on unemployment during the pandemic.
People rely on this money to pay their bills and survive, Cutaia said. Everything was going fine until last Tuesday when Cutaia logged into his ID.ME account and was asked to verify his identity â he did so and has been locked out ever since.
Cutaia says he then re-verified his identity a total of 84 times over the next seven days â with no help in sight.
He was finally got through to someone on ID.MEs Facebook page and was then let back into his account but said the service needs to come up with a better way of communicating with its claimants.
If wouldve warned me, at least I couldve gotten ahead of the game and started working on it, now its time to pay bills and its locked, Cutaia said.
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Faq: Troubleshooting Our Online System
If you’re having trouble with your online account, including your password, we can help.
What can I do with my online account?
Your online account allows you to submit an application for Unemployment Insurance benefits and certify to receive weekly benefits. You can also view your claim status and account balance, make changes to your direct deposit account, update your address and phone number, and get form 1099-G so you can file your taxes.
What if I forget my PIN to certify for weekly benefits?
You can request a new PIN using our Claim Status application. You will need to have your Claimant Identification No. available. Your Claimant ID can be found on notices you have already received from the Division, including “Unemployment Insurance Instructions & Appointment Notice” or “Unemployment Insurance Appointment Notice
What if I forget my username or password?
Your username is the email address you used to file your claim. If you forgot your password, use the Forgot Password? option on the sign-in page. Instructions on how to reset your password will be sent to the email address we have on file. Keep in mind, you will be asked to answer your security questions exactly how you entered them when creating your account. This means you have to use exact spelling, dashes, and spaces.
How can I change my telephone number?
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Forgotten Password Or User Id
If you forget your password or User ID, the Logon page has quick links for you to retrieve your User ID or reset your password.
To reset your password, you will need to answer security questions that you set up when you created your User ID. Keep your answers to the security questions private, just like your password.
Can A Person Refuse To Work For Unemployment In Michigan
Michigans unemployment insurance law permits employees who are receiving unemployment benefits to refuse suitable work only if the employee has good cause. Under the new guidance, good cause is expanded to include specific COVID-19 reasons an employee may have for refusing to return to work.
LANSING The state of Michigan has frozen 340,000 unemployment accounts, blocking cash assistance for jobless residents while it investigates suspected fraud by imposters seeking to take advantage of enhanced benefits during the COVID-19 pandemic, officials said Friday.
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I Received An Error Message When Navigating Through My Benefit Programs Online Account What Should I Do
If you received an error message while attempting to log in, register, update your profile, logout, or reset your password:
If you continue to receive the error message, note the error code and contact the EDD.
- Unemployment Insurance customers have the following contact options for this issue:
- : Call 1-800-300-5616 from 8 a.m. to 8 p.m., Pacific time, seven days a week, except on state holidays.
- Select the category Unemployment Insurance Benefits.
- Select the sub-category Benefit Programs Online.
- Select the topic I Received an Error Message.
- Select Continue to begin the process of submitting your message.
How/when/where Do I File A Claim In Uplink
There are a few simple steps to file your unemployment insurance claim:
STEP 1: When you become unemployed, visit your nearest WorkOne Center, OR visit the web by clicking here to access Uplink CSS .
STEP 2: Provide the following information:
- Complete name and address
- Personal identification
- Your most recent employer’s name and address
- The dates you worked for your most recent employer
- The reason you are unemployed.
STEP 3: The Indiana Department of Workforce Development processes your claim.
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How Do I Update My Online Payment Information
To update your payment information, please perform the following steps:
Please note: Any recurring payment profiles must also be updated to reflect the changes.
Problems Setting Up A New Account
- SECURITY QUESTION? You will need to enter a Security Question and Answer to be able to retrieve your Username/Password if you ever forget/lose it.
- ALREADY ON FILE? If you receive the error message that there is already a user on file with your Social Security number, go back to the beginning and click Forgot Username. You may have already created an account and do not realize it. You will enter your Social Security number and birth date, click Submit and then you will be prompted to answer your security question. From here you will be provided with your Username. You will be required to enter your Username exactly as it is shown here, and then you will enter your Password twice.
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When Does The Edd Call Center Open In California
To address those concerns, Gov. Gavin Newsom signed an executive order last week to expand the agencys call center hours. Starting this week, EDD launched a new call center that now operates seven days a week from 8 a.m. to 8 p.m. Previously, EDDs phone lines were staffed for only four hours each morning Monday through Friday.
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How Do I Verify My Identity For The Georgia Department Of Labor
Tips and best practices for selecting and uploading acceptable identity documents can be found in the ID.me article Troubleshooting Identity Verification.
If you have been locked out of your My UI portal, you will receive an email from the Georgia Department of Labor directing you to a web address to verify your identity with ID.me.
Once you have navigated to the ID.me verification website, click the green Verify with ID.me button to start the identity verification process. Please continue to follow the instructions until you have verified your identity.
After you have verified your identity, either online or with the help of an ID.me Trusted Referee, you will receive another email from the GDOL within 48 hours that provides specific instructions on how to unlock your account and reset your PIN. You may need to check your spam/junk email folder for this message.
For more information on how to create your ID.me account and verify your identity, watch these ID.me YouTube videos:
I Can’t Select My Last Employer
- If you have worked in Indiana during the last 18 months, the employers you worked for should be listed. If no employers are listed or if incorrect employers are listed, you may have accidentally mistyped your Social Security number when establishing your account. IMMEDIATELY LOG OFF and click the New User button to recreate an account. Be sure to use a different Username this time. If you still have the same problem when you get to the employer entry screen or you have finished filing a claim before you read this, contact WorkOnes Uplink Customer Service Center via our .
- If some of your past employers are listed, but not your last employer, click on the click here link near the bottom of the page to add your last employer.
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More Info For Reset Your Ui Online Password As A Claimant
- If you are trying to login into UI Online and last had a claim prior to 7/1/2013, if we have your phone number or email Multi-Factor Authentication will be enabled. If we don’t have your phone number or email on file, you will be required to enter your security question upon clicking the ‘forgot password’ link.
How Do I Recover My Keystone Id
The State of Nebraska has a Keystone ID problem?? Is my Keystone ID on-key my Keystone ID? A reminder of your Keystone ID can be accessed via the password setting link located on the login page. In addition to your registered email address, first name, and last name, you must also provide the following information. As soon as we verify your details, an email will be sent from our servers.
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Password Resets And Account Lockouts
If you have had an account with us in the past, we have a password and security question on file for you. If you repeatedly enter information that does not match what you entered when you set up your account, you will need to call us to have a temporary password mailed to you.
The Unemployment Insurance Program has very strict password and security standards to protect you from identity theft. You must call Customer Service to regain access to your account after a lockout and reset your password. The only way that we can reset your password is by verifying your identity over the phone and mailing you a temporary password.
If you have changed your name or address since you last had an account with us we will ask you to send us other documents to verify your identity. The staff person you talk to will not be able to expedite this process you will have to wait until you get the form to reset your password and access your account.
We understand that you may be frustrated with being locked out of your account. Again, data security is a top priority for Unemployment Insurance, and we are unable to change the password reset process at this time. Thank you for your understanding.