Frequently Asked Questions For Debit Card
Why is the Department issuing debit cards for unemployment insurance benefits?
In accordance with Alaska Statute 37.25.050, unemployment insurance benefits will be made by electronic funds transfer or electronic payment to an account.
Will everyone filing for UI benefits receive a debit card?
Individuals filing a new claim will have the option of receiving their benefits either through Direct Deposit or Debit Card.
Is there another way to receive my benefits?
If you do not wish to have a debit card and you have a checking or savings account, you may change the payment method to direct deposit. To sign up for direct deposit, login to , click on Unemployment Insurance Benefits to sign up for direct deposit. You may also use the VICTOR automated phone filing system to enroll .
Can I still receive my UI benefits by check?
Checks are only available to individuals who live in areas without an Allpoint ATM. To find out if an Allpoint ATM is available in your area, go to and enter your zip code.
How do I sign up for a debit card?
If you want to sign up for a debit card, logon to click on Unemployment Insurance Benefits and choose debit card. You should receive your card and welcome packet from KeyBank within seven days. Funds will be added to your card on your next filing cycle.
When will I receive my debit card?
What if I am signed up for direct deposit?
How To Check The Status Of My Unemployment Debit Card
After you are approved for unemployment benefits, your state may offer you the option of receiving your benefits on a debit card. This card will typically be mailed to you soon after your benefits are approved, and it will be up to you to monitor any activity on it, including the receipt of your benefits.
Customer Service For Bank Of America Debit Cardholders And Lost/stolen Cards
If your card is lost or stolen, the Bank of America Zero Liability Policy protects you against fraudulent transactions . Contact the North Carolina DES Debit Card Customer Service Center at 847-2026 to report your card lost or stolen and to request a replacement card.
If the card has been used, the bank will issue the replacement card in the amount of the remaining balance.
If the post office is unable to deliver a North Carolina DES Debit Card, it will be returned to the bank. Contact the North Carolina DES Debit Card Customer Service Center at 847-2026 to update your address information and request a new card be mailed to you.
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Important Debit Card Information: Money Network Debit Card
Missouri has changed to Money Network® Visa debit card for unemployment benefit payments.
If you have an active unemployment claim or file a new claim and you choose your payment method as debit card, you will be mailed a Money Network® Visa debit card to the address on record at UInteract.labor.mo.gov.
Claimants with a balance left on a Missouri Access MasterCard debit card may still use the remaining balance on that card.Do not destroy your old card if theres a balance remaining.
What To Do If You Lose Your Debit Card
What should you do if you have lost or misplaced your unemployment debit card? If your debit card is damaged, lost, or stolen, check the FAQ section of your state unemployment office for instructions on how to get a replacement card. For example, in California, there’s an 800 number to call to get a replacement card mailed to you.
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Key2benefits Prepaid Mastercard Questions
14. If I select a Key2Benefits prepaid card, when will I get my card?
If you elect a Key2Benefits card, the card will be mailed by regular first class mail two business days after you make the election. Please allow 7-10 days for mail time. The card will not be funded yet when you receive it as it typically takes DWD 21 to review and approve an unemployment insurance benefits claim. If you have not received the card, you can check the status on Key2Benefits.com, click on Check Your New Unemployment Card Status Here.
15. Can I request the card by next day mail?
You can request an expedited replacement card, but there is a $15 fee. To prevent needing this service, be sure to keep your address updated in CSS at all times.
16. What happens to my debit card if it is mailed to the wrong address?
Please keep your address updated in CSS to prevent this from happening. If the card is returned to KeyBank, it will be destroyed. A new card will be issued after you update your address in CSS. Once your address change has been processed, please contact Key2Benefits customer service center at 1-833-459-3452 to request a replacement card.
17. Will I get an alert when a deposit is made on my Key2Benefits card?
Yes. Deposit notification alerts are available. When you receive your card, you will need to create a login to the KeyBank cardholder website at key2benefits.com. Once logged in, you will be able to choose various alerts that can be sent by email or text message.
When Will I Receive My Unemployment Benefit Funds
It takes at least three weeks to process a claim for unemployment benefits in California and issue payment to most eligible workers.
If you choose to receive payments via the EDD Bank of America Debit Card, Bank of America will mail you a card once benefit payments are available.
If you received Unemployment Insurance, Disability Insurance, or Paid Family Leave benefits on an EDD Debit Card in the last three years, know this:
You will receive your new Unemployment benefit payments on that card.
However, if your card has expired, a new card will automatically be sent to you once funds are available.
Also, If you were issued a card before 2015, you must get a new card. Heres how:
First, you can visit Replace my Card to get a new card.
Furthermore, you can contact Bank of America at 1-866-692-9374 to request a new one.
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Transferring Balances To Your Bank Account
You can electronically transfer funds directly from your ReliaCard to your personal bank account by using the ReliaCard web site at www.usbankreliacard.com. See the U.S. Bank fee schedule for all applicable fees and transaction limitations.
If you want TWC to deposit your benefits directly into your personal checking or savings account at no charge, log on to Unemployment Benefits Services and select Payment Option. For information about direct deposit, go to Receiving benefit payments by direct deposit.
Text HELP to 90831
Although U.S. Bank does not charge for this service, standard messaging charges apply through your mobile carrier, and message frequency depends on your account settings.
You can manage your account using your smart phone with the ReliaCard Mobile Banking app to check your account balance, enroll in and manage text alerts, view your most recent transactions, or search for the nearest in-network ATM location. Search for U.S. Bank ReliaCard in the App Store or Google Play. The U.S. Bank ReliaCard Mobile App is free to download. Your mobile carrier may charge access fees depending on your individual plan. Check with your carrier for specific fees and charges.
What If I Lose My Unemployment Debit Card
You can request a replacement card if your card is lost or stolen. To do so, youll likely need to contact customer service for the debit card, not your unemployment agency.
For example, Texas residents will need to call the US Bank Reliacard customer service. California residents will need to call the Bank of America EDD Debit card customer service.
If you lose your card or its stolen, call for a replacement card immediately your remaining balance will be transferred to a new card. But keep track of these cards. Many states offer the first replacement card each year for free but will charge for subsequent replacement cards.
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Types Of Primary Identification
Primary identification is any current, valid government-issued identification with photo and signature. Some examples of government-issued photo identification include:
- a valid driver’s license Notes:
- Several states, such as Indiana, provide residents with a temporary, interim ID when they apply for new or renewed drivers licenses. An interim driver’s license of this type is valid for a short period of time, allowing the issuer time to mail out the permanent license. An interim drivers license is an acceptable form of primary identification, as long as it has not expired and contains both a photo and a signature.
- IDs from the five inhabited U.S. territoriesPuerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, and America Samoaare accepted like any U.S. state ID and are permitted as a primary form of ID.
How Do I Get A Weekly Unemployment Insurance Payment
After your first benefit payment, you must tell the EDD that youre still unemployed and eligible to keep receiving benefits.
You must do this every two weeks.
As you collect benefits, you will receive notifications in your UI Online account telling you when to take action.
If you certify early or late, your payment could be delayed or denied.
The EDD recommends that you certify for benefits with the UI Online portal because it is a fast, convenient, and secure way to certify.
Furthermore, you can also certify by phone using EDD Tele-CertSM at 1-866-333-4606.
However, if you are receiving Pandemic Unemployment Assistance or Federal-State Extended Duration benefits, know this:
You cannot use EDD Tele-Cert to certify. You must certify using UI Online or by mail.
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How Unemployment Debit Cards Work
After you sign up for benefits, your card will be mailed to you. Once it’s received, you will need to activate it and set up a PIN in order for it to receive funds from the government. You’ll receive your funds according to a schedule determined by your local unemployment office.
If your state unemployment office provides a debit card, it will work just like any other bank debit card. You will be able to withdraw cash at an ATM machine of your choice and use your card for purchases at stores.
You can also pay bills with your debit card. For example, you may be provided with a Chase Visa card, a KeyBank debit card, a Bank of America Mastercard, or another bank-issued card. When you use your card, it wont be apparent to the department store or your dry cleaner that its an unemployment payment card. Your card will be similar to a personal debit card.
In addition, you may be able to transfer funds from your unemployment debit card directly to your bank account via a direct deposit transfer if you want to pay your monthly bills that way. Check with your local bank to see if they provide this service.
You Have Options For How To Receive Your Unemployment Benefits
Millions of workers have filed for unemployment insurance benefits as a result of the coronavirus pandemic. If youve lost your job or a portion of your income, you can apply for benefits through your state unemployment program, and if you qualify, you have options for how you can receive this money.
In most states, you can receive your money either on a state-issued prepaid debit card or by having it directly deposited into your own bank or credit union account or onto an existing prepaid card. In some states, receiving paper checks is also an option. While the majority of workers who are eligible for unemployment benefits have already filed as a result of COVID-19, many states will allow you to make changes to the way you receive your benefits.
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Debit Card Changes Have Been Made Frequently Asked Questions
What ATMs can I use at no charge?You may use your new card at any Allpoint ATM Network with 55,000 surcharge-free ATMs worldwide. Please visit the AllPoint ATM Network website here to find an ATM location near you where you can access your funds at no charge. And for added convenience, a Voice Assistance ATM locator is available by calling 1-800-809-0308, Option 2.Please see the following fee schedule summary:How do I contact the new card service provider?Toll Free: 1-866-295-2955 or Key2Benefits.com
Faq: Bank Of America Prepaid Debit Card
You can choose to have your benefit payments issued to a convenient and secure prepaid Bank of America debit card. Here are answers to common questions about how the card works.
When will I receive my debit card?
If you havent applied for Unemployment, Temporary Disability, or Family Leave Insurance benefits before, your debit card will be mailed within 10 days after we review your application. The card will arrive before you find out if your application was approved, so no funds will be available. Benefit payments are only issued to the debit card account if your claim is approved.
If you received a debit card for prior Unemployment, Temporary Disability, or Family Leave Insurance benefits within the past four years, your benefits will be issued to that same debit card account. If the previously issued debit card has expired or you no longer have it, call Bank of America toll-free at 866-213-4074 to request a new one.
Will I get a new debit card every time I apply for benefits?
If you previously received a debit card for a prior Unemployment, Temporary Disability, or Family Leave Insurance claim, your benefits will be issued to that same debit card account. If the previously issued debit card has expired or you no longer have it, call Bank of America toll-free at 866-213-4074 to request a new one.
How long does it take for money to be on my card?
Once a payment is posted, funds should be available on your debit card within two business days of the payment date.
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How Money Gets Loaded Onto Your Debit Card
Q: How will I know when funds are loaded to my card?You may self-enroll in optional text or email alerts to inform you when funds are added to your account and when you have a low or negative balance. To enroll in the alerts, login to your account on the Key2Benefits.com website.
Q: Can I load money onto my card?No. Only the Employment Security Department can add funds to your debit card.
Q: Who should I contact if I have questions about the amount loaded on my card?If you question the amount loaded on to your card, you should call the ESD claims center at 800-318-6022 . KeyBank cant answer questions about how much you should have received in benefits.
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When Do Unemployment Benefits Get Deposited
You can expect to receive your unemployment benefits onto your debit card weekly or biweekly, depending on your states unemployment benefit payment schedule.
For example, Texas and Illinois pay their unemployment benefits on a bi-weekly basis, so you should receive payments on your debit card every two weeks. Georgia pays on a weekly basis, so you can expect to receive payment on your debit card each week.
If you want to check the balance on your card, there are a number of ways to do that. You can check your balance at an ATM or online with your card issuer. Your card issuer may also offer the option to sign up for text alerts.
Another important note: Before you start using your card to spend money, its a good idea to tweak your budget.
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Receiving And Activating Your Card
When will I receive my debit card?
If you are eligible for unemployment benefits, you should receive your debit card by mail within 7-10 business days after your claim is approved.
The card is issued directly from the Bank that is contracted with your states Unemployment Benefits agency.
See the debit card list above for the specific bank for your state.
Will the post office forward my debit card if I move and leave a forwarding address?
No. The card will be returned to the issuing bank.
If you have moved and changed have a new address, you must first contact your states unemployment agency to change your address on file.
You may also need to contact the bank responsible for issuing your states debit card to change your address with them so that they can mail a new card to your new address.
How long does my Unemployment debit card remain valid?
This varies by state, but generally, they remain valid for three years .
You should plan to keep your card until the expiration date of the card has passed dont throw it away!
Thats because if you apply for unemployment benefits in the future and you still have an unexpired card on record, your benefits will be paid on your existing card.