To Speak With Telephone Claims Center Staff
If you are a hearing impaired individual who is being assisted by another person, call the Telephone Claims Center at 783-1370 however, if you use TTY/TDD, call a relay operator first at 662-1220, and ask the operator to call the Telephone Claims Center at 783-1370.
In person:
You can visit a New York unemployment office at one of many locations.
If the Frequently Asked Questions section doesnt answer your question, you can send a secure message. Sign in with your NY.GOV ID and then click on Messages.
New York State Department of Labor, P.O. Box 15130, Albany, NY 12212-5130
Send faxes to 457-9378. Write your Social Security number at the top right-hand corner on all pages and save your fax confirmation.
List Of Eligibility Factors To Collect Pandemic Unemployment Assistance
If you are not sure if you qualify for Pandemic Unemployment Assistance, we suggest that you contact your former employer for assistance.
Can You Travel While On Unemployment New York
If you will be traveling for vacation or personal reasons, you cannot claim and receive benefits for the time you are gone. If you try to claim weekly benefits from outside the United States, Canada, Puerto Rico or the Virgin Islands, your certification will be blocked and your benefits will be held.
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Can I Work Part Time And Collect Unemployment Ny
Partial benefits are available to individuals who work fewer than 4 days per week and earn less than $504 during that week. Each day or partial day that you work causes your unemployment benefits rate to drop by 25%. For example, if you work three days of the week and earn $400, your benefit rate will drop to $100. If you work only two days of the week, your benefits will drop to $200. If you work one day of the week, your benefits will be only $300.
Receiving partial benefits extends the amount of time that you can collect unemployment. However, if you receive more than $504 per week , you canât receive unemployment benefits for that week.
When you file your unemployment claim, youâll be asked to enter the date of the last day that you worked. This should be the last day that you were physically present at your job, whether it was full-time or part-time work. If your more recent employer employed you for only part-time work, enter this employerâs information as the âlastâ or âmost recent employerâ when you fill out your claim. If you plan to continue working part-time for this employer, you will enter âlack of workâ as the reason why you wish to collect unemployment.
How Do I Get Phone Assistance

You can call 800-833-3000 for assistance. You can also call 888-209-8124 to make a claim by phone. But reaching someone by phone can prove frustrating because you will likely hear is a busy signal. The website can be difficult as well. Trying another web browser, such as Firefox or Chrome, may help.
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Certify For Weekly Benefits By Phone
The Telephone Claim Center is available toll-free during business hours to certify:
for New York State residents.
If you have a disability and need help to file your claim, you may allow another person to aid you.
- You must be present each time they help you and use your PIN. You will be held accountable for the actions of your helper.
- You may be subject to penalties, including forfeiture of benefits, if you are not present when your helper assists you.
- Have problems with hearing or speech, or
- Have difficulty using the phone for any reason.
Hearing Impaired
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How To File A Claim For Pua
Its a simple process, just follow our steps and youll have it. On the official website of the labor department: https://dol.ny.gov/. In the section Unemploymente Insurance, choose the option PUA:
Once you are in this section, choose the option File:
When you press File you enter with your user credentials and password. It would only be a matter of following the steps you are given and thats it.
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How To Get Cobra
Group health plans must give covered employees and their families a notice explaining their COBRA rights. Plans must have rules for how COBRA coverage is offered, how beneficiaries may choose to get it and when they can stop coverage. For more COBRA information, see COBRA Premium Subsidy. The page links to information about COBRA including:
Section : Ny Unemployment Faqs
If youâve never received unemployment assistance before in New York, take some time to study this section of the guide to familiarize yourself with some of these important bits of information about unemployment insurance. You need to know the frequency and amount youâll receive for unemployment in order to manage your financial life. The amount youâll receive for unemployment will depend on how much money you made and how long you worked during a calendar year along with other factors like whether or not you intend to continue working part-time during your unemployment. And youâll need to certify each week that youâre willing, able, and ready to work and that youâre actively seeking work in order to continue receiving payments.
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Expiration Of Federal Unemployment And Pandemic Benefits
As of September 5, 2021, several federal unemployment benefit programs have expired across the country, per federal law. The federal benefit programs that have expired include:
- Pandemic Unemployment Assistance
- Pandemic Emergency Unemployment Compensation
- Extended Benefits
- $300 Federal Pandemic Unemployment Compensation
- $100 Mixed Earner Unemployment Compensation
Unemployment Insurance benefits will continue to be paid to eligible claimants. To be considered eligible for UI after September 5, 2021, a claimant must be unemployed AND be in the first 26 weeks of benefits. Claimants can find their effective days remaining in their online Payment History. Because FPUC has expired, any weeks a claimant is eligible to receive UI benefits after September 5, 2021 will no longer include the additional $300 in FPUC.
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Contacting Your Local Job Center
Local job centers — sometimes called One-Stop Career Centers or American Job Centers –can help you with cover letters, resumes, and job search efforts. Some job centers may provide assistance in filing for unemployment benefits. You may be required to register with a job center as part of your ongoing obligation to look for work while collecting benefits.
Contact your job center to find out about services and availability. Although some job centers provide unemployment services , others offer only job search assistance. And, some centers are closed, have limited hours, or are available only online due to the coronavirus pandemic. Call or email your local job center to find out about their offerings.
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How To Check If You Were Paid For All The Weeks
If you were paid for all the weeks, great! If not, here is what to do:
How Do I File For Unemployment In Ny

In the state of New York, you can file for unemployment benefits online at https://unemployment.labor.ny.gov/login. Youâll begin the process of filing by creating a PIN . The PIN will be used to access your account as needed while you are out-of-work and looking for new employment.
To file for unemployment, you will simply follow the instructions on the website, but first, be sure to have the proper documents and information in hand so you can complete the application in full. Below is a list of items youâll need to file for unemployment in NY:
â Motor Vehicle ID card number OR Driverâs license
â Alien Registration card number
â Complete mailing address including the zip code
â Social Security number
â A daytime phone number where you can be reached between 8:00 AM to 5:00 PM, Monday through Friday
â List of employers that youâve had for the preceding 18 months, including employers in other states. Have the full names and addresses of these employers ready for the application.
â Federal Employer Identification Number OR Employer Registration number of your most recent employer.
â If you were a federal employee: copies of form SF8 and form SF50.
â If you were in the military: your most recent separation form
â If you wish to do direct deposit of your benefits each week, have your bank routing number and checking account number available.
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How Can I Qualify For New York Unemployment Benefits
To be eligible for unemployment benefits in New York, you must
- Be unemployed through no fault of your own
- Meet requirements for prior earnings
To continue receiving benefits after youre approved for them, you typically must meet these requirements.
- Be ready, willing and able to work immediately while actively seeking work
- Claim weekly benefits and certify eligibility for each week of unemployment
- Attend all required appointments at a local career center
How To Apply For Unemployment In New York
by Maurie Backman | Updated July 17, 2021 – First published on March 25, 2020
Many or all of the products here are from our partners that pay us a commission. Its how we make money. But our editorial integrity ensures our experts opinions arent influenced by compensation. Terms may apply to offers listed on this page.
Lost your job? Here’s what you need to know about unemployment benefits.
Millions of Americans are losing their jobs because of the COVID-19 crisis. If that’s happened to you, you should file for unemployment benefits right away — even if your layoff is temporary and you expect to start working again once the business that employs you reopens. Here’s what you need to know about applying for unemployment in New York State.
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How Can I Apply
The best way to file a new unemployment insurance claim in New York is through the state department of labors online portal. The day of the week to apply is based on the first letter of your last name, and youll need a NY.gov ID to sign into the portal. If you dont already have a NY.gov account, you can create one through the department of labors online services page. But if you already applied for unemployment by phone, youll need to wait at least one business day before creating an online account.
You can also call the claim center at 1-888-209-8124 during the agencys COVID-19 expanded hours of 8 a.m. to 7:30 p.m. Monday through Friday and 7:30 a.m. to 8 p.m. on Saturday and Sunday Eastern time.
Whether you apply online or by phone, youll need to provide some basic information, which includes
- Social Security number
- Drivers license or motor vehicle ID card number
- Mailing address with ZIP code
- Alien registration card number if not a U.S. citizen
- Names and addresses of all employers for the last 18 months
- Your most recent employers employer registration number or federal employer identification number, or FEIN
- Copies of forms SF8 and SF50 if you were a federal employee
- Most recent Form DD 214 for separation if you were in the military
- A check with your bank routing and checking account numbers if you want to receive payments by direct deposit
Take note that filing without all of this information could delay your first payment.
Expanded Unemployment In New York During The Covid
On March 11, 2021, President Biden signed into law a $1.9 trillion COVID-19 relief bill known as the American Rescue Plan .
Under ARP, the $300 per week federal unemployment supplement is extended until September 6, 2021.
The law also extends two unemployment programs originally created by the CARES Act in March 2020: Pandemic Unemployment Assistance and Pandemic Emergency Unemployment Compensation .
Under the PUA program, self-employed workersusually excluded from unemployment benefitsare entitled to unemployment if they meet certain criteria. ARP makes PUA benefits available through Labor Day 2021, and increases the maximum duration of these benefits from 50 to 79 weeks.
The PEUC program provides for a federally-funded extension of benefits when state unemployment benefits expire. ARP increases the maximum duration of PEUC benefits from 24 to 53 weeks, with an expiry date of September 4, 2021.
For up-to-date information on New York’s rules on unemployment eligibility and amounts during the COVID-19 pandemic, visit the state Department of Labor’s Unemployment page.
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How To File A Partial Claim
If you lost work and you are working part time 30 hours or fewer a week and making $504 or less per week, the following guidelines apply when reporting your part-time work , effective August 16, 2021 and forward:
- 10 or fewer hours of work = 0 days worked: No reduction in weekly benefit rate
- 11 16 hours of work = 1 day worked: 75% of weekly benefit rate
- 17 21 hours of work = 2 days worked: 50% of weekly benefit rate
- 22 30 hours of work = 3 days worked: 25% of weekly benefit rate
- 31+ hours of work = 4 days worked: 0% of weekly benefit rate
Please note: If you are certifying for benefit weeks prior to August 16, 2021, you must use the prior guidelines, which can be found in the Frequently Asked Questions below.
See the chart below for easy reference:
Guidelines for Reporting Part-time Work*
Hours You Worked Per Week | Number of Days You Should Report to UI | Percent Reduction in Your Benefits |
---|---|---|
0 – 10 |
How Do I Qualify If Im An Independent Contractor Have A Limited Work History And Am Not Traditionally Eligible For Benefits
You are covered under the states Pandemic Unemployment Assistance program. You can qualify if you were diagnosed with COVID-19, have COVID-19 symptoms and are seeking treatment, or you are providing care for a family or household member diagnosed with COVID-19.
You qualify if you are the primary caregiver of a child unable to attend school or became a familys major breadwinner because the head of household died from COVID-19.
You qualify if you are self-employed, a 1099 filer, or independent contractor that was affected by COVID-19.
You qualify if you are seeking part-time employment but are affected by COVID-19. You also qualify if you were scheduled to start a job, but couldnt reach your workplace as a direct result of COVID-19.
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Getting Help With Applying For Ui Benefits In Ny

When filing claims online, you may need assistance from your local office. You can find your nearest local office by visiting this link and selecting the right office from the list of local offices of Department of Labor.
You can read UI rules here. This will help you understand the basic rules about unemployment benefits.
You can use that will help you with everything from filing your claim to tracking benefits.
If you have further questions, please visit the FAQ page. Majority of your questions are answered there.
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