Who Do I Contact For Technical Issues With Benefit Programs Online
If you have reviewed the FAQs on this page and cannot find the answer for your Benefit Programs Online technical issue, contact the EDD to speak to a representative:
- Unemployment Insurance customers: Call 1-800-300-5616 from 8 a.m. to 8 p.m., Pacific time, seven days a week, except on state holidays
- Disability Insurance customers: Call 1-800-480-3287 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
- Paid Family Leave customers: Call 1-877-238-4373 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
- Benefit Overpayment Services customers: Call 1-800-676-5737 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
I Received An Error Message When Navigating Through My Benefit Programs Online Account What Should I Do
If you received an error message while attempting to log in, register, update your profile, logout, or reset your password:
If you continue to receive the error message, note the error code and contact the EDD.
- Unemployment Insurance customers have the following contact options for this issue:
- : Call 1-800-300-5616 from 8 a.m. to 8 p.m., Pacific time, seven days a week, except on state holidays.
- Select the category Unemployment Insurance Benefits.
- Select the sub-category Benefit Programs Online.
- Select the topic I Received an Error Message.
- Select Continue to begin the process of submitting your message.
Locked Out: Unemployed Floridians Losing Benefits Over Id Verification
If youre on unemployment and have been locked out of your account, youre not alone.
The Florida Department of Economic Opportunity says when claimants verify their identity through ID.ME , the departments fraud prevention system has been re-locking their claims.
The DEO says the system should be automatically unlocking claims now, but that it can take 24 to 48 hours to do so.
When Jerry Cutaias friends wife died of COVID-19 last year, he knew he had to do something. He packed up and moved to Florida to help his friend care for his daughter, and he got a job. But that job came to an end as Cutaias high-risk condition meant he had to stay home and go on unemployment during the pandemic.
People rely on this money to pay their bills and survive, Cutaia said. Everything was going fine until last Tuesday when Cutaia logged into his ID.ME account and was asked to verify his identity — he did so and has been locked out ever since.
Cutaia says he then re-verified his identity a total of 84 times over the next seven days — with no help in sight.
He was finally got through to someone on ID.MEs Facebook page and was then let back into his account but said the service needs to come up with a better way of communicating with its claimants.
If wouldve warned me, at least I couldve gotten ahead of the game and started working on it, now its time to pay bills and its locked, Cutaia said.
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Who Can Use Benefit Programs Online
Anyone with a unique email address can create a Benefit Programs Online account. New accounts go through a secondary registration process to access UI Online, SDI Online, and Benefit Overpayment Services.
Note for UI Online Customers: You must have an Unemployment Insurance claim and your EDD Customer Account Number to register for a UI Online account. Visit UI Online for more information.
My Browser Shows That The System Is Down From 1: 00 Pm To : 00 Am But It’s Currently Outside Of Those Hours How Do I Access My Account
If you are seeing this message outside of the hours listed on this message, please try clearing your browsers history, cookies and cache and try again.
If you do not know how to clear your browsers history, cookies and cache, answers can be found following the links to the most frequently used browsers.
When Does The Edd Call Center Open In California
To address those concerns, Gov. Gavin Newsom signed an executive order last week to expand the agencys call center hours. Starting this week, EDD launched a new call center that now operates seven days a week from 8 a.m. to 8 p.m. Previously, EDDs phone lines were staffed for only four hours each morning Monday through Friday.
Why Is Your Unemployment Account Locked Due To Security Reasons
Hi, my husbands unemployment account is saying the same thing!Have you been able to resolve your issue? We haven’t been able toget anywhere on this problem as of yet! I logged on to help himfile his claim as we do every Sunday and it wouldn’t it stated theaccount has been locked due to security reasons and we contactedthe number provided on the webpage and they transferred the call 2times and said they would look into and as soon as it is resolvedthey would call back later that day. This was early morning that ecalled in. When i returned home we called a second time around 3:30pm and were told they would get to it not call in again and thatwhen they have it done they would call us well needless to say nocal yesterday or today so far. This has been locked for almost 4days and they still haven’t called in. The people whom work for theunemployment office don’t give a Sh** and really do not care aboutresolving any issues. We have been told different things each timeand still no call backs with them resolving the issue! Hope yoursgoes faster. What a bunch of crap this is i swear!
How Do I Contact The Edd Regarding My Claim Or Get More Information
Unemployment Insurance customers: You may speak to a representative by calling 1-800-300-5616 from 8 a.m. to 8 p.m., Pacific time, seven days a week, except on state holidays.
Disability Insurance customers: You may speak to a representative by calling 1-800-480-3287 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
Paid Family Leave customers: You may speak to a representative by calling 1-877-238-4373 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
You may speak to a representative by calling 1-800-676-5737 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
Force Reset Used On 58000 Accounts Targeted By Cyberthieves
Thousands of Florida unemployment accounts were locked without warning this week in a move to counter a potential data breach that targeted nearly 58,000 Department of Economic Opportunity Connect accounts.
The words YOUR ACCOUNT HAS REACHED THE MAXIMUM NUMBER OF FAILED LOGIN ATTEMPTS AND HAS BEEN TEMPORARILY LOCKED greeted thousands of men and women who attempted to request weekly benefits from the DEO on Aug. 4.
Kim Renshaw, a married mother of two from Mount Dora, said she immediately thought of the DEO report that confirmed cyber thieves had targeted thousands of accounts between April and July of this year.
If I cant access that money how am I supposed to take care of my family, Renshaw said Monday. I believe hackers are trying to get what money they can.
The DEO strategy was designed to counter thieves trying to hijack the system, according to Emilie Oglesby, the departments Director of Communications.
In an abundance of caution, the Department completed a force reset for PIN numbers for the individuals who were impacted by the data breach, Oglesby said. These claimants will be prompted to reset their PIN when they try to log-in to CONNECT. Oglesby said claimants have the option to receive an email or answer the 3 security questions they set up when they first created their CONNECT account.
Both Renshaw and Neal said they never received a DEO message that their accounts were on the potential hacker hit list.
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Former Contracted Deo Employee Shares Tips For Locked Accounts Stalled Money
SOUTHWEST FLORIDA When it comes to unemployment payments, Kasim Perez, tells FOX 4 everything was going smoothly until March of this year.
“My account got compromised so it asked me to verify me. So I did the ID.Me,” he said.
Once he was verified this first time, he says his account was unlocked. But then his payment for that week didn’t come.
“So I went into the deposit area and it shows that it was a different bank account with a different routing number,” he said.
Perez says he has no clue how or why that happened and he says neither did the Florida Department of Economic Opportunity.
He says after this, his account was locked again, then it was opened briefly for one payment in April 202 and then it was locked again.
“I’ve called and called 100 times. I’ve done the id verify me at least 30 times,” he said.
And it’s not just the DEO he’s calling.
Perez says he’s also tried the Mayor, State congressman, and Governor Ron DeSantis. He added that he even messaged President Biden for help.
“If I didn’t have a girlfriend that was working and other little sources of income, I get SSI for my kids, that’s the only thing that helps get us through. Other than that, we’d be homeless,” he said.
He’s looking for jobs, but in the meantime, he says he needs this money to stay afloat.
And tonight he, like many others in our state, has this message for the DEO.
“Take care of the problem,” he said.
“It was the most horrible job I’ve ever had,” she said.
Can A Person Refuse To Work For Unemployment In Michigan
Michigans unemployment insurance law permits employees who are receiving unemployment benefits to refuse suitable work only if the employee has good cause. Under the new guidance, good cause is expanded to include specific COVID-19 reasons an employee may have for refusing to return to work.
LANSING The state of Michigan has frozen 340,000 unemployment accounts, blocking cash assistance for jobless residents while it investigates suspected fraud by imposters seeking to take advantage of enhanced benefits during the COVID-19 pandemic, officials said Friday.
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Idme Security Update And Help Documents
As a new security requirement, all claimants will be required to take a video selfie as part of the ID.me identity verification process. The following documents detail the steps required to verify one’s identity, including the new video selfie requirement.
Faq: Troubleshooting Our Online System
If you’re having trouble with your online account, including your password, we can help.
What can I do with my online account?
Your online account allows you to submit an application for Unemployment Insurance benefits and certify to receive weekly benefits. You can also view your claim status and account balance, make changes to your direct deposit account, update your address and phone number, and get form 1099-G so you can file your taxes.
What if I forget my PIN to certify for weekly benefits?
You can request a new PIN using our Claim Status application. You will need to have your Claimant Identification No. available. Your Claimant ID can be found on notices you have already received from the Division, including “Unemployment Insurance Instructions & Appointment Notice” or “Unemployment Insurance Appointment Notice
What if I forget my username or password?
Your username is the email address you used to file your claim. If you forgot your password, use the Forgot Password? option on the sign-in page. Instructions on how to reset your password will be sent to the email address we have on file. Keep in mind, you will be asked to answer your security questions exactly how you entered them when creating your account. This means you have to use exact spelling, dashes, and spaces.
How can I change my telephone number?
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Create An Online Account At Desncgov To:
- File a claim for unemployment
- Complete your Weekly Certifications
- Check your Claim Status
To help prevent fraud and protect claimant and employer information, DES is increasing security measures for accessing its online benefits system.
ID.me: DES is partnering with ID.me to provide a secure identity verification process for unemployment claimants. Claimants may receive an email from DES notifying them that they must verify their identity through ID.me to access their account and be eligible for benefits. Claimants should click on the link in the email to start the verification process, which can be completed online 24 hours a day, 7 days a week.
Multi-Factor Authentication: When signing into their DES account, individuals may be asked to verify their identity using Multi-Factor Authentication. DES will send a one-time passcode to the email address on file for the account. The user must enter the one-time passcode and their password to access their account.
More Info For Reset Your Ui Online Password As A Claimant
- If you are trying to login into UI Online and last had a claim prior to 7/1/2013, if we have your phone number or email Multi-Factor Authentication will be enabled. If we don’t have your phone number or email on file, you will be required to enter your security question upon clicking the ‘forgot password’ link.
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Password Recovery And Account Security
If you cannot remember the answers to your security questions, you will need to contact the EDD.
- Unemployment Insurance customers have the following contact option for this issue:
- : Call 1-800-300-5616 from 8 a.m. to 8 p.m., Pacific time, seven days a week, except on state holidays.
How Do I Verify My Identity For The Georgia Department Of Labor
Tips and best practices for selecting and uploading acceptable identity documents can be found in the ID.me article Troubleshooting Identity Verification.
If you have been locked out of your My UI portal, you will receive an email from the Georgia Department of Labor directing you to a web address to verify your identity with ID.me.
Once you have navigated to the ID.me verification website, click the green Verify with ID.me button to start the identity verification process. Please continue to follow the instructions until you have verified your identity.
After you have verified your identity, either online or with the help of an ID.me Trusted Referee, you will receive another email from the GDOL within 48 hours that provides specific instructions on how to unlock your account and reset your PIN. You may need to check your spam/junk email folder for this message.
For more information on how to create your ID.me account and verify your identity, watch these ID.me YouTube videos:
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Deo Introduces New Tool To Verify Identity Following Cyberattack
A cyberattack is causing more issues with the unemployment system.
The state has released a new tool to combat it, not long after a data breach thats kept thousands of people from their benefits.
Florida Department of Economic Opportunity says its new tool will help people verify their identities to get back in. Its called DEO Verify.
Claimants will get an email about how to access it. Florida unemployment advocate Vanessa Brito tweeted recently what the email will look like.
People affected by the cyberattack told us they cant access their accounts because when they try to log in a single time, the website says there have been too many attempts and they have to reset their PIN.
Then theyre locked out.
So the DEO verify tool helps claimants get a new PIN and access CONNECT.
At the same time, anyone who might have further issues is being directed by DEO to its online Help Center. The problem is it doesnt always ask for a claimants information, so that complaint doesnt end up connected to the account with the issue.
When we brought these concerns to DEO, we were told the Help Center is meant as a self-help tool. Meanwhile, many people say they cant reach DEO over the phone either.
In a recent press release, DEO said it is implementing the following steps to help claimants regain access to their CONNECT accounts: