Account Balance & Transaction History
- Sign up for text alerts
- Hear your recent transaction history
- Report a lost or stolen card and order a replacement
- Speak to a live customer service representative if you need more help
If you have any questions about your ReliaCard or your account, you must logon to www.usbankreliacard.com or call ReliaCard cardholder services at 800-657-6343. U.S. Bank branches, or your personal bank, cannot help you with your ReliaCard account.
Check Your Transaction Disputes Status
Track the status of your transaction disputes on the ReliaCard Cardholder Services Line at 800-657-6343. If you have filed a transaction dispute within the past 120 days, the phone services line will offer you the option of receiving an update on your dispute. Depending on the status, you will hear one of the following messages:
- Open We received your claim and are starting our investigation. Please submit your dispute form back to us if you have not already provided.
- Pending We are in the process of investigating your dispute pending more information or documentation.
- Closed We have completed our investigation and your case is resolved.
Note: If you have submitted multiple transactions disputes within the past 120 days, you will be transferred to an agent when you select the update option.
What If I Haven’t Received My Unemployment Card
If your card does not arrive within the expected timeline, get in touch with unemployment to explain your situation. Some states may provide a separate customer service number for handling debit card issues. You may also want to check to make sure that your claim was approved.
Tip
As a security measure, debit cards are often mailed in plain white envelopes. The envelope may also be printed with an out-of-state return address. To avoid inadvertently throwing away your debit card, be sure to open all your mail while you are waiting for the card to arrive.
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North Carolina Des Unemployment Debit Card
The North Carolina DES Unemployment Debit Card is used by the North Carolina Division of Employment Security to pay unemployment benefits.
It is a Visa Card issued by Bank of America.
If you are approved for Unemployment Insurance benefits in North Carolina, your benefit payments are applied to this debit card issued to you through the Bank of America.
You do not need to have a bank account to get and use the Debit Card.
Purchases and withdrawals are limited to the balance on your card.
You can then use the Debit Card to make purchases or withdrawals until the funds are exhausted.
The Debit Card is valid for three years.
Why Is My Reliacard Account Blocked

If your ReliaCard account has been blocked, heres what you should know:
Typically, when your card is blocked, its for your protection.
This means that a fraud block has been placed on your account.
However, there are two ways to remove this block.
The quickest way is to use your mobile device to log in to verify.usbank.com/id.
Then, upload a picture of your government-issued ID and a selfie.
U.S Bank will verify your identity and remove the block within one to two business days.
You may also remove the block on the cardholder website.
Once there, follow the instructions below:
Please note: It may take up to five business days to unlock your account by uploading your documents via the cardholder website.
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Ensure You’ve Covered The Basics
If you’re at the point where you want to check the balance on your unemployment debit card, you’ve already passed what for many people is the most time-consuming part of the process: Filing a claim, which usually requires you to detail your employment history for the last three years, with start and end dates.
Since your request for unemployment benefits has been approved by your state, you should have received a document called an “unemployment insurance finding” . This document should include some important information, including:
- Your weekly benefitamount, which will be paid to you in two-week increments.
- Your payment method.
- The day of the weekyou’ve been assigned to certify for benefits.
Assuming that you’ve applied for benefits online, you should already have a login and password. It’s a good idea to keep these two pieces of information in a safe, nearby place. You’ll need them to certify for benefits, which is another way of saying keeping your state apprised of your job-search status and verifying that you remain unemployed. Many states, like Illinois, make it clear: “You will not receive unemployment insurance benefits if you fail to certify” every two weeks.
How To Replace Lost Or Stolen Tennessee Way2go Debit Card
As soon as you find out that your Way2Go is lost or stolen, immediately call the Customer Service Department, at 1-855-462-5887 .
Here are the customer service hours:
Tennessee Way2Go Customer Service is available 24 hours a day, 7 days a week, and
It is important that you call right away because if someone is illegally using your card, calling right away helps protects you from unauthorized transactions, especially if you have to file a dispute later.
Customer service will verify your identity, cancel your previous card if necessary and issue a replacement card.
Your replacement card will be mailed to you via USPS first class mail delivery and will arrive within 7-10 business days once shipped.
If you need a replacement sooner, you can request that it be expedited to 2-day shipping but be aware that it comes with a $14.50 shipping fee.
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What Happens To My Debit Card If It Is Mailed To The Wrong Address
The card will be returned to the Bank of America debit card center.
You must contact the New Jersey customer service or go online to update your address.
Once you have updated your address with the DEW, contact the Bank of America Debit Card call center at 1.866.213.4074 to request a new card be mailed.
A replacement card will be issued to you. Please keep in mind due to mailing time it can take up to seven to ten days.
How To Replace Lost Or Stolen Virginia Way2go Debit Card
As soon as you find out that your Way2Go is lost or stolen, immediately call the Customer Service Department, at 1-800-961-8423 .
For Text Telephone assistance, call 1-800-961-8423.
Here are the customer service hours:
Virginia Way2Go Customer Service is available 24 hours a day, 7 days a week, and
It is important that you call right away because if someone is illegally using your card, calling right away helps protects you from unauthorized transactions, especially if you have to file a dispute later.
Customer service will verify your identity, cancel your previous card if necessary and issue a replacement card.
Your replacement card will be mailed to you via USPS first class mail delivery and will arrive within 7-10 business days once shipped.
If you need a replacement sooner, you can request that it be expedited to 3-5 calendar day shipping but be aware that it comes with a $20.00 shipping fee.
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Massachusetts Dua Unemployment Debit Card
The Massachusetts DUA Unemployment Debit Card is used by the Massachusetts Department of Unemployment Assistance to pay unemployment benefits.
It is a Visa Card issued by Bank of America.
If you are approved for Unemployment Insurance benefits in Massachusetts, your benefit payments are applied to this debit card issued to you through the Bank of America.
You do not need to have a bank account to get and use the Debit Card.
Purchases and withdrawals are limited to the balance on your card.
You can then use the Debit Card to make purchases or withdrawals until the funds are exhausted.
The Debit Card is valid for three years.
What You Can Do With Your Dua Debit Mastercard
With the DUA debit card, you can:
- Get quicker access to your benefits
- Avoid overdraft fees
- Pay for items everywhere that MasterCard® debit cards are accepted at no charge, including:
- In stores
- Online
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I Have Been Offered A Job Do I Have To Take It
Yes. If, while collecting benefits, you do not accept a suitable offer of work you may nolonger receive benefits. This will only apply if the job is similar to the type of work you did inthe past.
This brochure is for information only. If you have problems with receiving unemployment benefits,you may want to contact your local legal services program by calling the Legal Aid Telephone IntakeCenter for a referral at 744-9430 in Columbia or toll free at 346-5592 from other places in the state.South Carolina Appleseed Legal Justice Center is dedicated to advocacy for low-income people in SouthCarolina to effect systemic change by acting in and through the courts, legislature, administrativeagencies, community, and the media, and helping others do the same through education, training, and cocounseling.Copyright retained by the South Carolina Appleseed Legal Justice Center. For permission to reproduce this brochure,contact SC Appleseed at P.O. Box 7187, Columbia, S.C., 29202
Resources:
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Other Debit Card Considerations

Checking purchases: The back of your debit card should include a customer service number as well as a website address. These services can provide you with statements that show you your recent purchases.
Minimizing fees: Some debit card companies, including those contracted by state unemployment departments, charge fees for certain activities, such as using an ATM or taking advantage of bill pay services. Make sure you understand these fees before you use your card, as well as ways that you can minimize or avoid fees entirely:
Tip
An alternative to an unemployment debit card is to request your benefits via direct deposit into a checking or savings account. There are usually no fees associated with the direct deposit, and you wont have to worry about ATM limits, or finding a no-fee ATM when accessing your funds.
References
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Must I Have Earned A Certain Amount At My Last Job To Collect Unemployment
Yes, in most states. Some states also have work requirements . Most states require applicants for unemployment to meet a minimum earnings threshold during the base period: a one-year period made up of the earliest four of the last five complete calendar quarters of the year before you apply for benefits. For more information on the base period, earnings requirements, and work requirements, see Nolos article Unemployment Compensation: Understanding the Base Period.
Lost Stolen Or Damaged Card
To request a replacement card, call ReliaCard customer service at 800-657-6343. If your card is lost or stolen, be sure to call immediately to prevent unauthorized charges. Your new card should arrive within 10 business days. You may request an expedited card, which should arrive within 2-3 business days. The cost to expedite card delivery is $12.50. Normal card replacement is free.
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How Do I Check My Sassa Balance
How to check your SASSA Balance? To check your SASSA balance is simple. You can check your balance on your phone or via an ATM. Heres how to check your SASSA balance via phone:
Alternatively, if the SASSA balance check USSD code does not work, you can check balance by doing the following:
You can also check your SASSA balance on an ATM. Insert your SASSA card and follow the instructions.
Checking your SASSA balance using a phone is one of the best options to avoid ATMs for social distancing purposes. So if you can, avoid going to an ATM to check your SASSA balance and perform the SASSA balance check via cellphone.
How To Check The Status Of My Unemployment Debit Card
Related
After you are approved for unemployment benefits, your state may offer you the option of receiving your benefits on a debit card. This card will typically be mailed to you soon after your benefits are approved, and it will be up to you to monitor any activity on it, including the receipt of your benefits.
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How Long Does It Take To Get Unemployment Money On My Debit Card
The time it takes to get your first payment via debit card depends on where you live. For example, it can take four weeks for someone in Texas to receive their first payment, while recipients in Washington state can expect to receive it about two weeks after being approved for benefits. Your state should tell you when you can expect the payment to be added to your card’s balance.
Once your benefits begin, most states send payments every two weeks after you have certified your continued eligibility for unemployment benefits. This means that you either call into a voicemail system or log in online and answer questions about whether you have been employed, any money that you have earned and whether you have made efforts to find a new job. Every state is different, but in many cases, a deposit will be made within a day or two after you certify.
Sign On To Get Started
After your card is activated, sign on or enroll to securely check your balance, make changes, transfer money and more.
Effective December 27, 2021, the State of Illinois will no longer issue unemployment benefits to KeyBank cards. If you have questions regarding your unemployment benefits payments disbursed on or after December 27, 2021 please contact your IDES program manager at 1-800-244-5631 for assistance.
* Indicates required field.
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Mississippi Unemployment Debit Card Login
If you need help logging into your Mississippi Way2Go Card account to access your unemployment benefit payments, follow the instructions provided below:
You can also access your MS Unemployment online account via the Go Program smartphone app for Apple or Android.
If this is your first time using the Go Program Mississippi Way2Go Card online account, you will first need to create your account to complete the Mississippi Unemployment Debit Card Login.
Bank Of America Unemployment Card Balance Nc

Division of employment security will transition to using the u.s. North carolina will switch its unemployment benefits debit card carrier to bank of america in august, the north carolina division of employment security has announced.
Seven Ways On How To Prepare For Manage My Redcard Manage My Redcard In 2021 Preparation Debit Card Seventh
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Setting Up Direct Deposit For Unemployment Benefits
If you want your unemployment benefit payments sent directly to your bank account, you need to set up direct deposit. You can set up direct deposit online or by phone.
To set up direct deposit, you will need:
- Your Social Security number
- The routing number of your bank
- The account number of your checking or savings account
Once you set up direct deposit, it will take 9 business days to verify your bank account. While your bank account is being verified, you must continue to request benefits weekly and certify your eligibility using TeleCert or UI Online. Once your claim has been approved, your benefits will be deposited into your account 2 business days after you request your weekly benefits.
New Jersey Unemployment Debit Card
The New Jersey Unemployment Debit Card is used by the New Jersey Department of Labor & Workforce Development to pay unemployment benefits.
It is a Visa Card issued by Bank of America.
If you are approved for Unemployment Insurance benefits in New Jersey, your benefit payments are applied to this debit card issued to you through the Bank of America.
You do not need to have a bank account to get and use the Debit Card.
Purchases and withdrawals are limited to the balance on your card.
You can then use the Debit Card to make purchases or withdrawals until the funds are exhausted.
The Debit Card is valid for three years.
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Constructive Discharge And Discrimination
The U.S. Supreme Court has extended the legal concept of constructive discharge to cases brought under Title VII of the Civil Rights Act and the Age Discrimination in Employment Act , the federal laws that prohibit discrimination and harassment in employment based on certain protected characteristics. And, many state courts also recognize the concept in similar types of cases under state laws.
If you were harassed or discriminated against because of your gender, race, religion, sex, nationality, age or disability, and it caused you to quit your job, you may be able to file a wrongful termination lawsuit even if you technically quit or resigned.
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States That Use Bank Of America Unemployment Card
Heres the list of states that use the Bank of America Unemployment Card to pay unemployment benefits:
State |
- North Carolina
- South Carolina
For each state, we will cover the following regarding the states Bank of America Unemployment Debit Card:
- How to Activate your Card
- Online Login Instructions
- How to check your Bank of America card balance
- Contact Number for Unemployment Debit Card Customer Service
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How To Check Your Mississippi Unemployment Debit Card Balance
There are three ways to check your Mississippi Way2Go Debit Card balance online, by phone, or in-person. You can check your Way2Go Card Mississippi to get the current balance of your unemployment benefits and transaction history.
Follow the instructions provided below to check your Mississippi Unemployment Card balance: